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Terms & Conditions

Last Updated: 25 July, 2026

Welcome to PureLuxe. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to these Terms & Conditions.


1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please do not use our website.


2. Eligibility

By placing an order, you confirm that you are at least the age of majority in your province or territory of residence, or that you have permission from a parent or legal guardian.


3. Products

We strive to ensure that all product descriptions, images, and pricing are accurate.

However:

  • Product images are for illustrative purposes only.
  • Colors may vary slightly depending on your screen settings.
  • Product packaging may occasionally change without prior notice.
  • Availability is subject to stock levels.

We reserve the right to discontinue or modify products at any time.


4. Pricing

All prices displayed on the website are listed in the applicable currency and are subject to change without notice.

Applicable taxes and shipping charges will be calculated during checkout before payment is completed.


5. Orders

After placing an order, you will receive an order confirmation by email.

Receiving an order confirmation does not guarantee acceptance of your order. We reserve the right to:

  • Cancel any order
  • Limit quantities purchased
  • Refuse service to anyone
  • Cancel orders suspected of fraud or unauthorized activity

If an order is cancelled after payment has been processed, a full refund will be issued.


6. Payment

Payments are processed securely through trusted third-party payment providers.

PureLuxe does not store your full payment card information.


7. Shipping

Shipping times provided on the website are estimates only.

Delivery times may vary due to:

  • Weather conditions
  • Carrier delays
  • Customs processing
  • High order volumes

PureLuxe is not responsible for delays caused by third-party shipping providers.


8. Returns & Refunds

Please refer to our Refund Policy for complete information regarding returns, exchanges, and refunds.


9. Product Use

Our products are intended for personal use only.

Please read all product instructions before use.

Discontinue use if irritation occurs and consult a healthcare professional if necessary.


10. Intellectual Property

All content on this website, including:

  • Logos
  • Product images
  • Graphics
  • Text
  • Videos
  • Icons
  • Designs

is the property of PureLuxe or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use any content without prior written permission.


11. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Interfere with website security or functionality.
  • Upload malicious software or harmful code.
  • Attempt unauthorized access to our systems.
  • Misuse our products or services.

12. Limitation of Liability

To the fullest extent permitted by law, PureLuxe shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.


13. Disclaimer

Our products are designed for personal care and hygiene.

Information provided on this website is for general informational purposes only and is not intended as medical advice.

If you have specific medical concerns, please consult a qualified healthcare professional.


14. Third-Party Services

Our website may include links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of those third-party websites.


15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.


16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately upon posting on this page.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.


17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Canada and the applicable provincial laws, without regard to conflict of law principles.


18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: hello@pureluxecare.com

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  • Ala Olivia

    CEO

  • George Leo

    Project Manager

  • Amelia Jacky

    Production Controller

  • Daniel Arthur

    Store Manager

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